Refund Policy

If you cancel a booked session at least 24 hours before its scheduled start time, you receive a full refund to your original payment method — no questions asked.

Within the last 24 hours before the session, bookings are not eligible for automatic self-service cancellation, because the Expert has reserved that time for you. If something prevented the session from happening, contact support and we will review your case.

You can reschedule a session to another available time up to 24 hours before it starts, at no extra cost. Your payment simply moves to the new time — no refund is needed.

If an Expert cancels your session, you are entitled to a full refund. If the Expert does not attend at the scheduled time, report a no-show and contact support; eligible no-shows are refunded. No-show claims are reviewed to prevent abuse.

If a session had a serious problem, contact support through the platform within a reasonable time and describe what happened. Our team reviews each case individually and may issue a full or partial refund.

Approved refunds are returned to your original payment method through our payment processor (Stripe). A full refund returns the entire amount you paid. The time for the refund to appear on your statement depends on your bank or card issuer.

Each group event states its own refund policy before you buy: a full refund until the event starts, no refunds, or refunds until a set number of hours before the event. If a host cancels an event, all confirmed tickets are refunded in full automatically.

You can cancel your PRO subscription at any time and keep its benefits until the end of the period you already paid. Subscription payments are not pro-rated or partially refunded for the remaining period.

If you subscribe to Community Builder and, 60 days after your payment, your community has not recorded a single paid booking between its members, we refund that first month in full. No conditions about how much work you put in: the point of the guarantee is that activating your community is our job too.

The details, so there are no surprises: the 60 days run from the date of your payment; a "paid booking between members" means any session or event inside your community that was paid for by one member to another; the guarantee covers the first month and applies once per community; and you request it by writing to support within 30 days of that 60-day mark. Issuing the refund closes the subscription at the end of that period — you are not charged again.

Sessions that were completed as agreed are not refundable. If you miss your own session without cancelling in time, it is generally not refundable. Prody’s platform commission is retained only on the portion of a transaction that is not refunded — a full refund returns everything you paid.

You can cancel an eligible session directly from the booking in your account. For anything else — problems, no-shows or disputes — open a request through in-platform Support and include your booking details.

For help with a refund, write to legal@prody.net or use in-platform Support.